Terms and Conditions

Introduction:

1. These terms and conditions shall govern your use of (https://www.xpertairportparking.com/) (referred to as the "website")
2. The provision of our services is carried out solely and entirely on the understanding that the Customer accepts, fully and completely, the website's terms and conditions, which also include the service provider terms, cancellation and our liabilities. Whilst the website provides a variety of high-value and budget offers we nevertheless mainly offer low-cost products and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our prices down and within predetermined limits.
3. By using our website, you accept these terms and conditions in full.
4. The website operates solely as a booking agent and service provider, listing its own airport car parking products. It also owns and operates its own on-site car parking yard.
5. You are required to read and understand all details related to each product, including its terms and arrival/departure procedures, before making a purchase. If you have any questions or concerns about the services offered, you must raise them before confirming your booking.
6. If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable.
7. This contract is governed by English law.
8. Websites reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However, please do not assume that the Terms which applied on one occasion when you booked a service with us will continue to apply when you next book. We recommend that you recheck these Terms before booking to satisfy yourself that you accept them.
9. If you have any questions or need assistance before making a purchase, feel free to email us at helpdesk@xpertairportparking.com. we'll get back to you promptly. You can also reach us by phone between 9:00 AM and 5:00 PM, Monday to Friday (excluding weekends and bank holidays).

Bookings and Services

1. Bookings made through the website are deemed confirmed by email containing booking reference number emailed to the email address provided on the booking form.
2. All bookings are non-transferable
3. If for any reason your booking confirmation has not been received, you must contact us immediately to avoid any no show / cancellation charges.
4. It is your responsibility to ensure you have provided correct contact details and read directions to your car park or your full arrival instructions for Park and Ride.
5. If you book one of our Mystery or Saver products, you′ll be getting a great product at a lower rate than you′d otherwise pay. We won′t be able to disclose you what car park that is until after you have purchased. We′ll do our best to tell you anything that might make any of our Mystery / Saver products unsuitable, but if you book, you should do so on the understanding that the Mystery product may not be ideal for your needs. As such, we cannot be responsible if it is not suitable.
6. Sometimes "Xpert Airport Parking." may have to make changes to your booking after you′ve made it. Should this happen, we′ll notify you as soon as possible. If the new arrangements are not suitable, we′ll offer you a full refund.
7. You must print and take a booking confirmation email with you wen you travel. This will enable us to verify your booking.
8. Sometimes we may move vehicles to the different locations within the compound for operational and security purposes especially during busy period.

Prices and Payments

1. All prices are for pre-booking are in GBP.
2. All bookings are subject to a non-refundable booking fee.
3. Payments for the bookings made via our website can only be made by card payment. We accept all major credit/debit cards and PayPal payments.
4. If a payment by card is declined, "Xpert Airport Parking." reserves the right not to fulfill the services on your booking
5. We may charge additional fees to cover any extras including terminal parking charges, delays and wider/large vehicles. Please check booking confirmation for any additional surcharges. These charges are charged by the car parking company independently and bare no relevance our advertised prices.
6. "Xpert Airport Parking." acts as booking Service Provider who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service.

Amendments and Cancellations

1. All amendments or cancellation requests must be made in writing by emailing us at helpdesk@xpertairportparking.com or calling us at the number on our website quoting your booking reference number.
2. Bookings with Cancellation Cover can be cancelled up to 48 hours before the departure date. A refund will be issued for the parking amount, minus a £10 administration fee, the booking fee, and any additional services purchased during booking. Please note that Non-Flex products are not eligible for a refund.
3. Bookings made within 48 hours of drop off date will not be eligible for a refund
4. Cancellation Cover does not apply for bookings made within 48 hours drop off date
5. A booking may be cancelled up to 48 hours prior to drop off date except on certain non-flexible offers which are non-refundable. All cancellations will incur £15 administration fee.
6. Any amendments to the pick up date after drop off is completed must be raised directly with us.
7. Customers wishing to shorten the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked.
8. Non-refundable bookings made for Savers or non-flexible parking products will not be acceptable for cancellations and amendments.
9. Cancellation / amendment requests can only be actioned within office hours (Mon-Fri 9:00 am to 5pm)
10. Once a cancellation or amendment is confirmed, it cannot be reversed.
11. Refunds will be made to the credit/debit card used at the time of booking.
12. For the cancellation and amendment timescales, the service will be deemed to have commenced at midnight on the day prior to the commencement of the booked services.

SECURITY OF VEHICLE AND CONTENTS

The Customer must ensure before releasing the vehicle that all windows are closed and, so far as contents are concerned, anything of value must be removed. Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable items as we cannot accept responsibility for their loss. All Customers are required to hand over their vehicle's ignition key or key card to the Company's representative upon drop off of their vehicle. Failure to do so will result in the booking being deemed a 'No Show' and no refund will be due. The Company accepts no responsibility for any other keys handed over except the vehicle's ignition key or key card.

COMPLAINTS PROCESS

It is the customer's responsibility to inspect their vehicle for any damage upon return. Once the vehicle has been handed back and the company representative has left the return location, no claims will be accepted.

If any damage occurs to the vehicle or if personal belongings go missing while in the company's care, it must be reported immediately to the on-site representative. Additionally, a detailed written notice must be submitted via email to our Customer Service Manager. An investigation will begin only after this written notice is received.

Please note, no claims for damage or loss will be considered unless a written complaint is submitted within 7 days of collecting the vehicle. Failure to follow this procedure may affect your claim. The completion of our Vehicle Report Form does not imply any acceptance of liability by the company.

All claims related to vehicle damage, loss, or service quality must be submitted in writing via email only.

For complaints regarding the booking process, please contact Xpert Airport Parking at helpdesk@xpertairportparking.com.

LIABILITIES AND OTHER TERMS

No liability for loss or damage to your vehicle including tyres, trims, wheels, alloy wheels, windscreens, mechanical and structural failures will be considered.

"Xpert Airport Parking." will have no liability to any mechanical faults to the vehicle.

"Xpert Airport Parking." will not take any liability if a vehicle exhibits rust or significant paint wear on the surface.

At Xpert Airport Parking, if the parking service is delivered by a third-party provider, we operate solely as a booking agent. In such cases, any claims regarding the service must be addressed directly with the provider. If we are the direct service provider, please note that our insurance only covers liabilities where we are legally responsible.

All vehicles and their contents are left at the owner's risk. We do not accept responsibility for any mechanical, structural, or electrical failures, including windscreen or type issues, damage to alloy wheels, or loss of registration plates. Any visible damage must be reported to our on-site representative upon vehicle return, and must be supported with written documentation at the time of report.

We do not accept liability for faulty keys or fobs, punctures (including slow punctures), battery failure, or any damage resulting from a jump-start. Customers are advised to hand over only the car key — not house keys or other items and are encouraged to keep or provide a spare key.

During peak periods, vehicles may be relocated to overflow areas, including secure hotel car parks, within a 15-mile radius. Please be aware that the level of security may vary across these locations. If damage occurs due to our negligence, repairs must be conducted through our approved body shop. We are unable to cover dealership repairs or any resulting impact on vehicle warranties.

To protect driver privacy, dash cams may be disconnected while the vehicle is in our care. Any complaints regarding mileage or damage must be supported with photographic evidence taken at both drop-off and collection.

In the event that we ask you to collect your vehicle from our parking facility due to operational issues, we will cover the cost of your taxi fare from the airport to our compound. If your key is lost while in our care, we will cover the taxi fare to return our driver to their home, but customers remain responsible for keeping a spare key. We are not liable for delays or losses caused by lost keys.

Customers who choose to park their vehicles themselves for example, in hotel car parks do so entirely at their own risk. Our insurance does not cover incidents such as fire, theft, flood, or malicious damage, nor does it cover indirect losses like missed flights or loss of income. We will not accept liability for damage exceeding £2,000 unless negligence is clearly proven. Minor claims under £750 may also be excluded from liability in the absence of clear evidence of negligence.

Vehicle return times may be up to 60 minutes from the time you call, depending on traffic and weather conditions. We are not responsible for discolouration or scratches revealed after rain or a car wash, internal condition of the vehicle, or any issues related to roof boxes that exceed airport height limits.

Incorrect vehicle details provided at the time of booking may result in fines. If this occurs, please contact us directly for assistance. Vehicles may be moved between sites using multiple drivers if required, and overflow parking may include grass or open fields.

Customers must remove all personal belongings and valuables before handing over their vehicle. We do not accept liability for any loss or damage to such items while the vehicle is in our care.

General

1. If you have a disability or require special assistance, please notify us during booking.
2. If any clause in these Terms is found invalid or unenforceable, the remainder of the Terms will remain fully enforceable.
3. These Terms and Conditions are governed by the laws of England and Wales.

Customer Relations Procedure

If you have concerns, feedback, or wish to raise a formal complaint, please follow the steps below:

1. Email your concerns to our customer service team.
2. Include your full name, booking reference, and a clear description of the issue.
3. Our team will acknowledge your complaint within 5 working days and aim to resolve it within 14 days.